Student Stay Australia FAQ

Booking

Will I sign a contract with Student Stay Australia?

Yes, our contract includes all your rights and obligations according to our policy.

When is it possible to book a room?

Whenever you wish! Your exact place will be confirmed 2 weeks before your arrival.

What should I do for a booking?

You have to pay deposit.

What is the language of booking?

English.

Houses

What are the differences between the rooms?

Basically the number of the beds; single room (aka 1 bed), double room (aka 2 beds) and 3 bed room.

Who else are living in the house?

International students from all around the world.

Can I lock my room?

Of course, you will have your own key plus the management has a spare key.

Is there internet in the house?

Yes, wireless internet is for free (WiFi).

Finance

Does the rent include the bills too?

Yes, all included (hot and cold water, electricity, internet)!

Do I have to pay bond?

Yes, bond is 2 weeks rent.

How can I pay?

You can pay in cash at our office (604b/32 York Street NSW, Australia, 2000) or you can transfer the money to our bank account.

When should I pay my rent?

Weekly, in advance!

Do I receive my bond back?

Yes, according to our terms and conditions.

General Questions

What should I take with me?

You should take just basic stuff, what you would take with you anyway for a long holiday. Pay attention of the baggage weight limit while flying.

Who will wait for me at the airport?

If you request an airport transfer our colleague will wait for you at the airport arrival hall holding a sign with your name on it!

Am I allowed to keep a pet?

No.

Are my friends allowed to stay overnight at my place?

We decide it on a case-by-case basis, and only when it’s justified. You must ask permission from the management and from the other tents as well! Additional fees may apply.

Is it possible to change house?

In case it is really necessary, and we have free place in an other house, you are allowed to change.

How far are the schools from the houses?

The schools are located in the city centre, which is max. 30 minutes ride with public transport.

Are there any public transport by night?

Yes, night buses.

Am I allowed to smoke in the houses?

No, you are forbidden to smoke in the houses, only at the smoking area outside.

Am I allowed to have a birthday party in the house?

You must ask permission from the management and from the other tenants.

Who is responsible for the house’s cleanness?

You and other tenants of the house, the tasks will be determined by the management on a weekly rotational basis. (cleaning rooster).

Who will buy the cleaning materials?

You, together with the other tents of the house.